Contact

CONTACT INFORMATION

Store Name: Urban Thread

Email Support
Help@Urbanthread.shop

Customer Service Availability
Monday – Friday: 8:00 AM – 7:00 PM (UTC)
Saturday: 9:00 AM – 2:00 PM (UTC)
Sunday and Public Holidays: Closed

Response Time
All inquiries are typically answered within 24–48 business hours. During promotional campaigns, holidays, or high-volume periods, response times may be slightly extended.

For Faster Assistance Please Include:

* Full name used at checkout
* Order number
* Detailed explanation of your request
* Photos if reporting damaged, defective, or incorrect items

Urban Thread provides customer support exclusively via email to ensure secure, documented, and traceable communication regarding orders, payments, shipping inquiries, and return requests.